Good questions.
Clear answers.
Everything you need to know before your first clean.
Can you clean a 5–6 bedroom house or a home with more bathrooms?
Yes. The small-home size shown on our cards explains the starting price, not the largest home we can clean. Choose 3–4, 5–6 or 7+ bedrooms in the booking form and tell us how many bathrooms need cleaning. If you have 1–2 bedrooms but extra bathrooms or more floor space, choose that option. Your chosen cleaning tasks stay included; we agree the team size, visit length and full price for your home after checking its size and condition. Larger-home monthly plans are quoted on the same basis. The starting one-cleaner, five-hour allowance is not applied to every house.
What is included in a routine clean?
The Happy Home covers accessible surfaces, kitchen worktops and appliance exteriors, bathroom fixtures, mirrors, dusting, vacuuming, mopping and bins. It is a maintenance clean for a home in a reasonable condition. Up to 30 minutes of ironing is included within the routine 5-hour visit, using your safe iron and board. Extra ironing time, laundry washing, appliance interiors and specialist work are separate.
Do you bring products and equipment?
Standard cleaning products, normal equipment and local travel within the confirmed service area are included in every package. For ironing, provide a safe iron and board. Water and electricity must be available. Specialist machinery or unusual access is quoted in advance.
Do you clean in my area?
We operate in Gordon’s Bay, Strand and surrounding Western Cape areas. Tell us your suburb so we can confirm whether it is within our local service area. A quote request does not guarantee coverage. Local travel within the confirmed service area is included.
Is my booking confirmed when I submit the form?
No. Your request lets us check the scope, location, date and team availability. A booking is confirmed only after you receive and accept a written quote and confirmation. There is no online payment on this website.
How do monthly plans work?
Choose 2, 4 or 8 routine domestic visits, or 4 or 8 office visits, per calendar month. These are fixed visit counts, so a five-week month does not automatically include an extra visit. Plans are invoiced monthly after agreement; no automatic debit order is created here. Extra visits and specialist work outside the package are quoted separately.
Can I pause or cancel a monthly plan?
There is no long-term commitment in the proposed month-to-month plans. Tell us before the next month begins if you want to pause or stop renewal. For already scheduled visits, give at least 24 hours’ notice where possible. Any reasonable cancellation charge and unused-visit arrangement must be disclosed in your accepted quote, subject to your consumer rights.
What about pets, allergies or load shedding?
Tell us about pets, product sensitivities, access arrangements, and expected water or power interruptions. Secure pets comfortably and flag delicate finishes. We will agree an appropriate plan before the visit; some equipment needs water and electricity.
Can you help around a funeral or memorial?
A Helping Hand offers cleaning before or after a family gathering or memorial. Tell us the timing and rooms needing attention; share only what is necessary. Catering, care services and the handling of hazardous or biological waste are not included.
What is excluded?
We do not include hazardous waste, pest treatment, mould remediation, high-level ladder work, heavy lifting, building rubble or waste hauling. Carpet and mattress cleaning do not guarantee removal of every stain. Tell us about unusual conditions so we can advise before booking.
What if I need help after a clean?
Contact us through the enquiry form with your booking reference and the areas of concern as soon as possible. We will review what was agreed and discuss an appropriate solution. This does not limit any rights you have under South African consumer law.